What customer service can teach us about AI
Machine learning has become one of the business and product world’s go-to buzzwords. Healthcare! Business intelligence! Personal assistants! If you were to take the tech... Read More
Aetna is taking on insurance fraud with machine learning
Data science and AI could give investigators the edge in the battle against healthcare fraud, waste, and abuse. Data science is big business in the... Read More
What UX can tell us about fixing the healthcare experience
Healthcare should take to heart the first rule of user experience: give the users what they want. With the upcoming buyout of Aetna by the... Read More