What customer service can teach us about AI

Machine learning has become one of the business and product world’s go-to buzzwords. Healthcare! Business intelligence! Personal assistants! If you were to take the tech press at face value, you’d come away thinking we’re barreling headlong into the future, with the whole universe ready to be turned over to benevolent automated machine intelligence.

Product Hacker Podcast: Blockchain

In our inaugural episode of the Product Hacker podcast, we’re joined by Arcwebers Shahrukh Tarapore and Mark Hughey as we dig into the ups and downs of harnessing blockchain for everything from healthcare data to mortgages. Is it going to transform the way we handle data and commerce, or just make everything really confusing? Make sure you never miss an...
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Aetna is taking on insurance fraud with machine learning

Data science and AI could give investigators the edge in the battle against healthcare fraud, waste, and abuse. Data science is big business in the healthcare world. From radiology to risk management to precision medicine, if there’s structured data, you’re bound to find machine learning and other tools being deployed to scrutinize it. While clinical applications get most of the...
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How to create a text-generation neural network

(And why we made one our PR person for SXSW.) Earlier this month, we launched a new Twitter account, The PR Human (@thePRhuman). Despite the handle (and its proper name, Very Good PR Person Who Is A Real Human), it’s actually the curated output of a recurrent neural network — a type of machine learning tool.

Introducing Traveler: Predictive Analytics for Philly’s Regional Rail

If you’re a regular rider of regional rail here in the City of Brotherly Love, you’ve undoubtedly encountered your fair share of weather-related delays. And likely, all you’ve ever been able to do about it is shrug your shoulders, stand around, be late, and promise yourself that you’d take an even earlier train next time. With a new app called Traveler, developed in the Arcweb Technologies Lab, those unforeseen weather delays could become a thing of the past.