Healthcare Innovation: The Dinosaur in the Room

Healthcare presents one of the most fascinating contradictions in modern history: how can a field that presents some of the most stunning, leading-edge innovations simultaneously lag so far behind the technology curve as a whole? On the one hand, we’ve created some of the most impressive technological advances, from wearables for daily health to groundbreaking artificial organs. On the other...
Read More

Hacking healthcare: Accelerating digital transformation

Last week, Arcweb CEO Chris Cera was a featured presenter at Health Care of Tomorrow: Transforming the Consumer Experience, presented by the Chamber of Commerce of Greater Philadelphia. Other presenters included Dr. Stephen Klasko, president & CEO of Jefferson Health, and healthcare innovators from AmeriHealth Caritas and RoundTrip.

With Haven, Amazon’s healthcare play has nothing to do with technology.

A look inside the not-so-secret plan behind Haven, the Amazon-Berkshire-JP Morgan healthcare venture. Update: In March, Amazon finally gave its new healthcare venture a name: Haven. Ominous, right? Here’s something you probably don’t need to be told: Apple, IBM, Microsoft, and Amazon are anxious to break into healthcare. And not just because it’s an $8 trillion market that accounts for 17% of...
Read More

At Finovate 2018, Customer Experience Is King

A new crop of fintech products are skipping mass market to focus on lucrative niches After two days of FinovateFall 2018, upwards of 75 lightning demos from innovators and entrepreneurs, and products from every corner of the globe and every part of the fintech space,  two things are clear: There’s a reason Finovate is touted as the world’s premiere fintech...
Read More

What customer service can teach us about AI

Machine learning has become one of the business and product world’s go-to buzzwords. Healthcare! Business intelligence! Personal assistants! If you were to take the tech press at face value, you’d come away thinking we’re barreling headlong into the future, with the whole universe ready to be turned over to benevolent automated machine intelligence.